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Dec 4, 2025 - Issue with Email Notifications Not Being Sent (Resolved)

On December 4, 2025, we experienced a system issue where emails (such as booking confirmations and reminders) were not sent from Spir. The issue has been resolved, and the service is operating normally.

[Occurrence Time]

December 4, 2025, 15:17 - 17:43 (JST)

[Issue Details]

During the time above, an issue occurred where the following automated email notifications from Spir were not delivered.

* Details regarding specific email types are currently under investigation. We will update this page as soon as more information becomes available.

[Impact]

* The scope of impact, including affected plans, is currently under investigation. We will update this page as soon as more information becomes available.

[Future Actions]

* We are currently determining the appropriate course of action in conjunction with our investigation. We will update this page as soon as more information becomes available.

 

We sincerely apologize for any inconvenience this may have caused. We are committed to preventing such issues from occurring in the future.