---
title: Troubleshooting | User's guide
description: Troubleshooting
---

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1. [User's guide](https://help.spirinc.com/en)
2. [Troubleshooting](https://help.spirinc.com/en/troubleshooting)

# Troubleshooting

## Sign up / Sign in

- [Error message: "This account is already in use by another Spir account"](https://help.spirinc.com/en/error-message-this-account-is-already-in-use-by-another-spir-account)
- [Google Authenticator error: "disallowed\_useragent"](https://help.spirinc.com/en/google-authenticator-error-disallowed_useragent)

## Calendars

- [Troubleshooting connections with Google/Microsoft](https://help.spirinc.com/en/troubleshooting-connections-with-google/microsoft)
- [Calendars that can be seen in Google/Microsoft are not showing up in Spir](https://help.spirinc.com/en/how-do-i-display-searchable-google-workspace/microsoft-calendars-on-spir)
- [All members' schedules are unintentionally displayed.](https://help.spirinc.com/en/all-members-schedules-are-unintentionally-displayed)

## Scheduling

- [Why are times with events already scheduled being extracted in templates?](https://help.spirinc.com/en/why-are-times-with-events-already-scheduled-being-extracted-in-templates)
- [Why are available times not showing up as candidates on templates?](https://help.spirinc.com/en/why-are-available-times-not-showing-up-as-candidates-on-templates)
- [What to do when I receive the message "Publish this template to use it"](https://help.spirinc.com/en/what-to-do-when-i-receive-the-message-publish-this-template-to-use-it)
- [Scheduled events are not showing up in my calendar](https://help.spirinc.com/en/confirmed-events-are-not-showing-up-in-my-calendar)

## Notification

- [How do I receive appointment confirmation emails?](https://help.spirinc.com/en/how-do-i-receive-appointment-confirmation-emails)

- [Getting started](https://help.spirinc.com/en/getting-started#main-content)

    - [Initial settings](https://help.spirinc.com/en/getting-started#initial-settings)
    - [Scheduling via Spir](https://help.spirinc.com/en/getting-started#scheduling-via-spir)
- [Admin settings](https://help.spirinc.com/en/admin-settings#main-content)

    - [Settings](https://help.spirinc.com/en/admin-settings#settings)
    - [Payment and billing](https://help.spirinc.com/en/admin-settings#payment-and-billing)
- [Freqently asked questions](https://help.spirinc.com/en/freqently-asked-questions#main-content)

    - [Calendar](https://help.spirinc.com/en/freqently-asked-questions#calendar)
    - [Templates](https://help.spirinc.com/en/freqently-asked-questions#templates)
    - [Notification](https://help.spirinc.com/en/freqently-asked-questions#notification)
    - [Connecting external services](https://help.spirinc.com/en/freqently-asked-questions#connecting-external-services)
    - [Security](https://help.spirinc.com/en/freqently-asked-questions#security)
    - [Account/Team](https://help.spirinc.com/en/freqently-asked-questions#account-team)
- [Calendars](https://help.spirinc.com/en/calendars)
- [Templates](https://help.spirinc.com/en/templates)
- [Notification](https://help.spirinc.com/en/notification)
- [Connecting external services](https://help.spirinc.com/en/connecting-external-services)
- [Other usage](https://help.spirinc.com/en/other-usage)
- [Troubleshooting](https://help.spirinc.com/en/troubleshooting#main-content)

    - [Sign up / Sign in](https://help.spirinc.com/en/troubleshooting#sign-up-sign-in)
    - [Calendars](https://help.spirinc.com/en/troubleshooting#calendars)
    - [Scheduling](https://help.spirinc.com/en/troubleshooting#scheduling)
    - [Notification](https://help.spirinc.com/en/troubleshooting#notification)
- [Incident History / Others](https://help.spirinc.com/en/incident-history-others)
- [For Recipients of the Spir Link](https://help.spirinc.com/en/for-recipients-of-the-spir-link)

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