--- title: Dec 4, 2025 - Issue with Email Notifications Not Being Sent, etc. (Resolved) description: [Resolved] On Dec 4, 2025 (JST), an issue occurred where emails such as booking confirmations were not sent. The issue is now resolved. 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[Incident History / Others](https://help.spirinc.com/en/incident-history-others?hsLang=en) # Dec 4, 2025 - Issue with Email Notifications Not Being Sent, etc. (Resolved) ## On December 4, 2025, an issue occurred where emails from Spir (such as booking confirmations and cancellations) were not sent. The issue is now resolved, and the service is operating normally. *Updated: 2025/12/05 10:00 (JST)* #### \[Occurrence Time\] December 4, 2025 15:17 - 16:58 (JST) *(Note: The duration has been corrected based on investigation results.)* #### \[Issue Details\] During the time above, the following automated email notifications from Spir were not delivered. - *Note: Only the notification emails confirmed to have failed are listed below.* - *Note: Notification emails not listed here were sent normally.* | Feature | Notification Email Type | Recipient | | --- | --- | --- | | \[Team\] Availability Links | Booking Confirmation | Host, Host's Teammates | | Guest, Guest's Attendees | | | | Cancellation Notice | Host, Host's Teammates | | | Guest, Guest's Attendees | | | | \[Team\] Confirmed Scheduling | Schedule Creation/Update | Host | | Booking Confirmation | Host | | | \[Individual\] Availability Links | Booking Confirmation | Host, Host's Teammates | | Guest, Guest's Attendees | | | | Cancellation Notice | Host, Host's Teammates | | | Guest, Guest's Attendees | | | | \[Individual\] Confirmed Scheduling | Invitation (Participation) | Attendee | | Schedule Update | Attendee | | | Booking Confirmation | Host | | | Alternate Time Proposal | Host | | | Cancellation Notice | Host | | | \[Individual\] Polling | New Poll Notice | Host | | Poll Completion | Attendee | | | Poll Update | Host | | | Booking Confirmation | Attendee | | Additionally, the following features were unavailable during the same period: - New Spir user account registration - Spir user account registration via Team Member Invitation emails #### \[Impact Scope\] - Hosts and Guests expected to receive the notification emails listed above during the affected time. - Users who attempted to register for a Spir account during the affected time (via homepage or invitation email). #### \[Action Required\] - **For Meetings:** Schedule confirmations, cancellations, and calendar synchronizations were processed normally. **No action is required regarding the schedules themselves.** - **For Account Registration:** Users who attempted to register during the affected time are kindly requested to **try the registration process again.** If you have any questions, please contact support via the chat icon at the bottom right of this page. *(Please note that responses may take longer than usual due to high inquiry volume.)* We sincerely apologize for any inconvenience this may have caused. We are committed to preventing such issues in the future. - [Getting started](https://help.spirinc.com/en/getting-started?hsLang=en#main-content) - [Initial settings](https://help.spirinc.com/en/getting-started?hsLang=en#initial-settings) - [Scheduling via Spir](https://help.spirinc.com/en/getting-started?hsLang=en#scheduling-via-spir) - [Admin settings](https://help.spirinc.com/en/admin-settings?hsLang=en#main-content) - [Settings](https://help.spirinc.com/en/admin-settings?hsLang=en#settings) - [Payment and billing](https://help.spirinc.com/en/admin-settings?hsLang=en#payment-and-billing) - [Freqently asked questions](https://help.spirinc.com/en/freqently-asked-questions?hsLang=en#main-content) - [Calendar](https://help.spirinc.com/en/freqently-asked-questions?hsLang=en#calendar) - [Templates](https://help.spirinc.com/en/freqently-asked-questions?hsLang=en#templates) - [Notification](https://help.spirinc.com/en/freqently-asked-questions?hsLang=en#notification) - [Connecting external services](https://help.spirinc.com/en/freqently-asked-questions?hsLang=en#connecting-external-services) - [Security](https://help.spirinc.com/en/freqently-asked-questions?hsLang=en#security) - [Account/Team](https://help.spirinc.com/en/freqently-asked-questions?hsLang=en#account-team) - [Calendars](https://help.spirinc.com/en/calendars?hsLang=en) - [Templates](https://help.spirinc.com/en/templates?hsLang=en) - [Notification](https://help.spirinc.com/en/notification?hsLang=en) - [Connecting external services](https://help.spirinc.com/en/connecting-external-services?hsLang=en) - [Other usage](https://help.spirinc.com/en/other-usage?hsLang=en) - [Troubleshooting](https://help.spirinc.com/en/troubleshooting?hsLang=en#main-content) - [Sign up / Sign in](https://help.spirinc.com/en/troubleshooting?hsLang=en#sign-up-sign-in) - [Calendars](https://help.spirinc.com/en/troubleshooting?hsLang=en#calendars) - [Scheduling](https://help.spirinc.com/en/troubleshooting?hsLang=en#scheduling) - [Notification](https://help.spirinc.com/en/troubleshooting?hsLang=en#notification) - [Incident History / Others](https://help.spirinc.com/en/incident-history-others?hsLang=en) - [For Recipients of the Spir Link](https://help.spirinc.com/en/for-recipients-of-the-spir-link?hsLang=en) [![](https://help.spirinc.com/hubfs/s-286x150_881d4b0d-59a4-4dcb-aa19-1f17374e29c0.svg)](http://spirinc.com) Copyright © 2025, Spir inc.